“I would steep herbs and flowers in oil and watch how they softened the skin.” What that line reveals is a founder testing on herself first, then building a method around it.

Julie Elliott once closed long fashion days in New York by preparing balms at her kitchen table. In daylight hours she supervised stores and managed 700 staff in fashion. In evening hours she soaked oils to recover after travel, learning plant signatures and essential oils privately and without formal enrollment.

She recalls crossing department store beauty floors and registering no pull toward the assortment. She hoped to lift floral formulas from health food shelves into a calmer luxury context. The concept formed in 1997. She exited fashion with roughly 10,000 dollars, added income through work for an art dealer, and opened In Fiore in 1999 with body oils and body balms.

Buyers soon reported applying body oil and body balm to their faces, seeing visible improvement, and asking when facial care would arrive. She added facial skincare in 2001, became profitable after around five years with no investors or loans, and stayed founder led. What interests us, and what hype often skips, is the preparation behind that stability. Macerations, infusions, tinctures and extracts remain made in house from scratch, at ambient temperatures, with a dedicated lab otherwise producing botanical medicine.

Thank you for joining us Julie. You opened in 1999 with roughly 10,000 dollars after leaving fashion, assisting an art dealer and not drawing from the business in the first two years. How did that spare start affect formulation and growth.

I built the business with no investors and no borrowed money. That decision shaped all else. Eighteen years of gradual growth proved fortunate because I have avoided major errors. I have found that expanding at a slower, more deliberate pace works better over time because, if trouble appears, you can contain and revise it.

Starting with almost nothing teaches direct responsibility for core tasks. We prepare all our macerations and infusions and tinctures and extracts in house, from scratch. That demands time and focus, yet it means we track each soak and each filtration. I prefer to be recognized for attempting new things rather than avoiding them, though I prefer to test them at a size that permits correction. Gradual growth preserved the handwork and kept the formulas truthful.

A hand smooths moisture over skin in paired close up images.
A hand smooths moisture over skin in paired close up images. Photo · In Fiore

In Fiore reflects your strong regard for artisanal method and craft tradition, paired with the open possibilities of raw materials. What does in house preparation involve week by week, and why avoid stripped commercial extracts.

In Fiore reflects my strong regard for artisanal method and craft tradition, paired with the open possibilities of raw materials. Week by week that involves obtaining certified organic or wildcrafted oils, herbs and floral waters, then soaking and monitoring them directly. We prepare all our macerations and infusions and tinctures and extracts in house, from scratch.

A commercial extract may offer efficiency, yet it is frequently standardized and reduced to a single marker compound. We favor a fuller soak because more of the plant remains present. Room temperature conditions, no aggressive chemicals, duration in the vessel. It proceeds slower and it occupies stock, but the finished oil carries a richness felt during massage. Essential oils, that remains my area, that is what I cherish and where I operate with ease. When we mix them into those bases, they do not rest above. They fit within.

You describe preferring to nourish and feed skin rather than strip and attack it, and Lustra supports your 4-2-4 cleansing method with a four minute massage across face, neck and decollete. Talk us through that ritual and what the oil is intended to do.

We start with Lustra as the initial cleanse because cleansing establishes conditions for all later steps. Warm a modest quantity between the palms. Work across the face, neck and decollete for four minutes. That duration counts. It allows the oil period to loosen stagnation and solubilize impurities while hands ease the tissue below.

I wish our product to serve as a bridge for people. The link here runs from daytime into care. Unhurried strokes beside the jaw, beside the nose, over the forehead, down the neck where lymph travels. Then lift away softly and proceed to the second cleanse. Four minutes seems extended before practice. Skin appears clearer because flow has been encouraged, not compelled. Oil serves as an excellent protector and nourisher, and cleansing with it first avoids beginning the routine by reducing skin to zero.

We prefer a fuller infusion because it keeps more of the plant intact.

Julie Elliott

You entered facial skincare in 2001 after customers said they applied your body oil and body balm to their faces with improvement, as attention moved toward face. What did that repurposing teach you.

That episode trained me to heed skin ahead of trends. Shoppers returned noting the body oil left foreheads more pliable, or the body balm soothed cheeks in winter. They sought no added steps. They requested the same feeding care, adjusted for the face.

I sense that our skin holds this remarkable ability to restore itself if we permit it, and oil provides excellent protection and nourishment. So I extended the body reasoning. Support the barrier, avoid stripping. Maintain textures that prompt massage. Allow scent to join the outcome. Facial care thus followed as a logical extension, not a separate category. It expressed the same view with a lighter touch, using infusions selected for thinner facial skin and for how the face carries tension across the day.

I appreciate you sitting down with us Julie. The concept reached you in 1997 while residing in New York and browsing department store cosmetic floors and sensing no connection to beauty products. What did that absence feel like in the aisle, and what did you begin preparing at home in reply.

The concept reached me more than twenty years back while residing in New York and browsing department store cosmetic floors and sensing no connection to beauty products. I served in fashion as a store director with 700 staff. I grasped display and service, but none of those shelves addressed me as someone devoted to plants.

I had examined plant signatures since childhood and I prepared infused balms in my New York flat. I learned botanical medicine and essential oils privately on my own and crafted products to revive myself after travel. It began pragmatically. Parched air, extended days, fatigued skin. I soaked flowers and herbs in oil and observed how they eased the mind and softened the skin. I aimed to move natural products beyond health food settings and carry floral ingredients toward luxury. It was 1997, and I opened In Fiore in 1999. I began with body oils and body balms because those were what I could craft competently by hand.

Rear view of a shopper facing wood shelves of products.
Rear view of a shopper facing wood shelves of products. Photo · In Fiore

Fleur Vibrante is full bodied and dense, valued by estheticians, and central to your own routine as a serum cerate layer. When do you select balm over cream, and how do you work it in.

Fleur Vibrante is a melting reparative balm for skin. It is full bodied, dense, and valued by estheticians because it supplies glide for massage then resolves into a gentle veil. I select balm when skin seems dry, thin or over treated, usually at night and again sparingly in the morning during cold months.

Apply it as a serum cerate layer. Warm a modest quantity until fluid, press over forehead and cheeks, then apply slow upward motions beside the jaw and down along the neck. Avoid haste. The balm retains warmth from hands and permits extended work without pulling. Calendula Solution may layer close by on the body after cold rinse and bath to shift lymph and replenish the lipid barrier. Together they reinforce one principle. Skin answers to patience, pressure and warmth rather than force.

Complexe de Fleur has ranked as your top product for three years, presented as a true serum and a multivitamin for skin, applied as a serum layer after balm and cleansing. What comprises that emulsion, and how should a person sequence it morning and night.

Complexe de Fleur offers an emulsion texture that seems refreshing. Picture water charged with plant extracts, a multivitamin for skin. It is neither a dry oil nor a heavy cream. It occupies the middle and delivers whole plant extracts to skin just cleansed and warmed.

Application stays simple. Work into skin as serum layer after balm and cleansing. In our sequence, Lustra first, then a floral essence if one is used, then balm to feed and seal, then Complexe de Fleur pressed above to renew and refresh. Night and morning. Users value it because it gives a radiant look without heaviness. That equilibrium required effort. Oil and water phases each transport distinct plant fractions, and the emulsion allows them to arrive jointly in a form that rests lightly on the face.

You decline discounts and friends and family sales, heavy perfumes and synthetic fragrances, and over treating skin. You also describe perfumery as medicine and light as the potential of everything. How do those refusals and phrases appear in a formula.

The refusals safeguard the work. No synthetic fragrance keeps aroma faithful to the plants actually employed. No discounts holds value inside materials and time. No over treating means we avoid pursuing a tight, stripped sensation that later requires correction.

Perfumery as medicine is concrete for me. Fragrance alters breath and focus, and focus alters touch. Light holds the potential of everything. Our golden oils, jasmine and calendula and sea buckthorn notes, connect to radiance and light deliberately. They prompt attention to brightness from fed skin, not from surface coating. Beauty that functions on every level means aroma, formula and ritual align in one direction. Precise craftsmanship with fine materials is our route there, batch by batch.

Closing note from the desk

What remains is constancy of process. Elliott did not expand by leaving the bench. She remained beside the vessels, retained proximity to the lab, and permitted customers to indicate direction, from balm toward serum, from body toward face.

In Fiore aimed to place floral ingredients within luxury while retaining field character. After more than twenty five years, that goal still shows in the order of use. Take time with oil cleansing, feed with balm, renew with an emulsion, and allow scent to stabilize the hands. Evidence for massage and barrier support is stronger than evidence for radiance claims, and we would like to see concentrations and controlled data next.

Product spotlight

Complexe de Fleur, 160 dollars for 50 ml, remains the longtime bestseller and nutrient dense serum for cellular renewal. Apply it as the serum layer after balm and cleansing, massaged across face, neck and decollete night and morning to support radiance and the appearance of long term skin health.

Fleur Vibrante, 85 dollars, remains the dense balm for repair that liquefies on contact and suits massage. Apply a modest quantity as a serum cerate layer at night, and sparingly in the morning when skin seems dry, first warming between palms then pressing and stroking into skin. Appearance claims only; no trial data on faces are cited here.

Interview by

Madeline Hawkins

Madeline runs the news desk and the evidence guides at Face Value. She reads the methods section before the abstract and keeps a tally of every study a press release cites, next to the number she could actually find.

More from Madeline Hawkins →